Consulting · 2024 · alongside Sentara
Eclipse Insights
Walk the operation front to back. Sit with the people doing the work. The broken step is rarely where the symptom shows up.
Partnered with CEOs and CMOs on end-to-end revenue cycle assessments. Front desk through zero balance. Staffing against industry benchmarks. Technology stacks that had grown by accident. Then a roadmap leadership could actually run — not a 90-page appendix.
Benefit-tracking tools, contract matrices, SQL-driven analytics to put a dollar on the finding. The method I still use: assess, quantify, automate, govern. This engagement was the assess chapter, professionally — in the room, not from a dashboard.
Held alongside the Sentara analytics role. Payer math in the morning, hospital ops in the afternoon. That overlap is the point.
More context on LinkedIn.